Marketers
see the world differently, this isn't a sports competition, It's a
marketing case study How did the NCAA get marketers and so many other
apathetic viewers to be an avid consumer of it's product?There's
a method to the madness and there are a few lessons a marketers can
learn from all of it.
The
NCAA Tournament engages people like nothing else. You don’t just
sit passively and watch the games, though that option is certainly
available. You dust off your inner Nostradamus and fill out a bracket
with your predictions, watch to see what you got right, and encourage
your friends and coworkers to join you in a little friendly
competition. And the level of involvement is a choice. You can spend
hours researching, or make your picks based on which mascot you think
is the cutest. Either method, as March Madness has proved again and
again, can be effective.
Although
you can fill out a March Madness bracket alone, it’s way more fun
when you involve others, especially if there is a pool or prize to be
won. It encourages people to bring others in without requiring it.
They talk about it, compare results, admire the sports nut’s
strategy and laugh at the person who was actually crazy enough to
pick Wichita State to go to the Final Four. It’s a light, friendly
competition that brings people together around a common interest.
That brings me to my next point.
Even
if you don’t like basketball, it still includes something that
people care about: their schools. Whether you are rooting for your
alma mater or your home state, you always want your team
to beat that
other team.
New programs and ideas need more than one thing to ignite passion in
people, which in turn can make them passionate about something they
didn’t care about before. March Madness merges sports culture with
alumni culture and state pride, which would be harder to accomplish
if it weren’t for my next point.
Unlike fantasy
football that,
popular as it is, takes a fair amount of commitment and research to
participate in, filling out and following an NCAA Tournament bracket
is simple and easy. It lowers the barrier of entry for those on the
fence about participating, encouraging more people to say, “Why
not? I’ll fill out a bracket.” The next thing you know, they are
watching the close games, talking about matchups with friends, and
quickly and quietly getting hooked. And that makes them want to do it
again next year, leading to my last point.
Christmas. November. March Madness. I see so many good ideas that are one-offs.
What marketers need to give their consumers is tradition—something
their company does every year that they can look forward to. The fun
of filling out a bracket and involving your office and friends was an
idea that took some time to build in popularity. But now, it would be
hard to imagine the NCAA Tournament without it.
The
NCAA Tournament isn’t just for watching. It’s for participating.
So how does your brand match up?
Source:
forbes
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